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Doug James
Waiter and Cashier
Summary
Highly motivated and experienced Waiter and Cashier with a proven track record of delivering exceptional customer service in the fast-paced restaurant environment. Adept at upselling menu items and increasing revenue, with a strong understanding of food and beverage products. Proficient in operating point-of-sale (POS) systems, processing orders, and ensuring accuracy in preparing checks. Committed to maintaining a clean, organized, and sanitary work environment while ensuring the satisfaction of every guest.
Key accomplishments include:
Education
Associate’s Degree
November 2014
Skills
- Exceptional Customer Service
- Food and Beverage Knowledge
- POS System Proficiency
- Order Processing and Execution
- Clear and Effective Communication
- Upselling and Suggestive Selling
Work Experience
Waiter and Cashier
- Actively listened to customer orders with 99% accuracy to ensure orders were fulfilled correctly.
- Prepared checks and processed payments efficiently with minimal errors.
- Maintained a clean and organized work area to ensure a sanitary dining experience.
- Operated pointofsale system to process orders and transactions.
Waiter and Cashier
- Upsold daily specials and menu items in order to increase restaurant revenue with 12%.
- Provided exceptional customer service as determined by positive customer feedback resulting in higher tip percentages.
- Maintain a positive and friendly demeanor while working in a fastpaced environment.
- Greeted and seated guests promptly and courteously to create a welcoming atmosphere.
Accomplishments
- Increased customer satisfaction by 15% through proactive menu recommendations and personalized service.
- Streamlined the checkout process by 20% through efficient handling of transactions and resolving customer queries.
- Processed over 100 orders per hour with 99% accuracy, ensuring timely and efficient order fulfillment.
- Resolved customer complaints effectively, maintaining a positive and professional demeanor in challenging situations.
- Contributed to a 10% increase in revenue through effective upselling and suggestive selling techniques.
Awards
- Received Employee of the Month Award for exceptional customer service and sales performance.
- Recognized with the Top Achiever Award for consistently exceeding sales targets.
- Awarded the Team Collaboration Award for outstanding teamwork and support.
Certificates
- ServSafe Food Handler Certification
- CPR and First Aid Certification
- Bartender Certification
- Wine or Beer Sommelier Certification
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How To Write Resume For Waiter and Cashier
- Highlight your customer service skills – Emphasize your ability to interact with customers in a friendly and professional manner, resolving any issues promptly and efficiently.
- Quantify your accomplishments – Use specific numbers and metrics to demonstrate the impact of your work, such as the percentage increase in revenue or customer satisfaction ratings.
- Showcase your upselling abilities – Explain how you effectively up-sold menu items and increased the average check value, highlighting your salesmanship and communication skills.
- Emphasize your efficiency and accuracy – Describe your proficiency in operating the POS system, processing orders quickly and minimizing errors, demonstrating your attention to detail and ability to thrive in a fast-paced environment.
Essential Experience Highlights for a Strong Waiter and Cashier Resume
- Greeted and seated guests promptly and courteously, creating a welcoming atmosphere.
- Actively listened to customer orders with 99% accuracy to ensure correct order fulfillment.
- Up-sold daily specials and menu items to increase restaurant revenue, resulting in a 12% increase.
- Processed payments efficiently with minimal errors, maintaining a high level of accuracy.
- Maintained a clean and organized work area to ensure a sanitary dining experience.
- Operated the point-of-sale (POS) system to process orders and transactions.
- Provided excellent customer service as determined by positive customer feedback, leading to higher tip percentages.
Frequently Asked Questions (FAQ’s) For Waiter and Cashier
What are the key responsibilities of a Waiter and Cashier?
The key responsibilities of a Waiter and Cashier typically include greeting and seating guests, taking orders, serving food and beverages, processing payments, and maintaining a clean and organized work area.
What skills are required to be successful as a Waiter and Cashier?
Successful Waiters and Cashiers typically possess excellent customer service skills, a strong knowledge of food and beverage products, proficiency in operating point-of-sale (POS) systems, and the ability to work efficiently and accurately in a fast-paced environment.
What is the average salary for a Waiter and Cashier?
The average salary for a Waiter and Cashier can vary depending on factors such as experience, location, and the type of establishment. According to the U.S. Bureau of Labor Statistics, the median annual salary for Waiters and Waitresses was $27,860 in May 2021.
What are the career advancement opportunities for a Waiter and Cashier?
With experience and additional training, Waiters and Cashiers may advance to roles such as Restaurant Manager, Food and Beverage Manager, or Hospitality Supervisor. Some may also choose to pursue entrepreneurship by opening their own restaurants or cafes.
What is the job outlook for Waiters and Cashiers?
The job outlook for Waiters and Cashiers is expected to grow faster than average over the next decade. This growth is driven by the increasing demand for dining out and the expansion of the hospitality industry.
What are some tips for writing a standout Waiter and Cashier resume?
To write a standout Waiter and Cashier resume, focus on highlighting your customer service skills, upselling abilities, and efficiency in order processing. Use specific examples to demonstrate your accomplishments and tailor your resume to the specific job requirements.
How can I prepare for a Waiter and Cashier interview?
To prepare for a Waiter and Cashier interview, research the company and the specific role. Practice answering common interview questions related to customer service, upselling, and your experience in the hospitality industry. Be prepared to demonstrate your enthusiasm for the role and your commitment to providing excellent customer experiences.