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Francis Patterson
WAN Support Specialist (Wide Area Network Support Specialist)
Summary
Experienced WAN Support Specialist with over 7 years of experience in managing and maintaining WAN infrastructure. Proficient in WAN technologies such as MPLS, SD-WAN, and WAN optimization. A proven track record of diagnosing and resolving WAN-related issues, implementing WAN optimization techniques, and collaborating with vendors and other IT teams to ensure WAN infrastructure optimization and security.
Education
Bachelor’s degree in Computer Science, Information Technology
July 2016
Skills
- MPLS
- Network Management
- IP Routing
- WAN Optimization
- SD-WAN
- Firewall Management
Work Experience
WAN Support Specialist (Wide Area Network Support Specialist)
- Participated in WAN network design and implementation projects
- Collaborated with vendors and other IT teams to ensure WAN infrastructure optimization and security
- Implemented WAN optimization techniques to enhance network performance and reduce costs
- Configured and managed WAN load balancing and failover solutions to ensure network redundancy
WAN Support Specialist (Wide Area Network Support Specialist)
- Managed and maintained a WAN infrastructure consisting of routers, switches, firewalls, and WAN optimization appliances
- Provided technical support to WAN users, addressing issues related to connectivity, performance, and security
- Monitored and analyzed WAN performance using tools such as Wireshark and network management systems
- Diagnosed and resolved WANrelated issues through remote troubleshooting and onsite support
Accomplishments
- Developed and implemented a centralized network monitoring and management system, reducing downtime by 25% and improving network efficiency by 15%.
- Diagnosed and resolved a complex WAN connectivity issue by identifying and replacing a faulty router, restoring network connectivity for over 1,000 users within 24 hours.
- Established and maintained partnerships with key vendors to secure preferential pricing and support, saving the company over $50,000 in annual maintenance costs.
- Designed and implemented a costeffective WAN optimization solution, reducing bandwidth usage by 35% and improving application performance by 20%.
- Successfully migrated a complex WAN infrastructure to a cloudbased platform, reducing operational costs by 20% and improving network scalability.
Awards
- Won the Excellence in WAN Support award for consistently exceeding performance expectations and maintaining 99.99% network uptime.
Certificates
- CCNA: Cisco Certified Network Associate
- CCNP: Cisco Certified Network Professional
- CWNP: Certified Wireless Network Professional
- JNCIA: Juniper Networks Certified Internet Associate
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How To Write Resume For WAN Support Specialist (Wide Area Network Support Specialist)
- Highlight your skills and experience in WAN technologies, such as MPLS, SD-WAN, and WAN optimization.
- Showcase your ability to troubleshoot and resolve WAN-related issues.
- Demonstrate your experience in WAN network design and implementation.
- Emphasize your communication and collaboration skills.
- Obtain certifications in relevant WAN technologies, such as Cisco Certified Network Associate (CCNA) or Juniper Networks Certified Associate (JNCIA).
Essential Experience Highlights for a Strong WAN Support Specialist (Wide Area Network Support Specialist) Resume
- Managed and maintained a WAN infrastructure consisting of routers, switches, firewalls, and WAN optimization appliances
- Provided technical support to WAN users, addressing issues related to connectivity, performance, and security
- Monitored and analyzed WAN performance using tools such as Wireshark and network management systems
- Diagnosed and resolved WAN-related issues through remote troubleshooting and onsite support
- Participated in WAN network design and implementation projects
- Collaborated with vendors and other IT teams to ensure WAN infrastructure optimization and security
- Implemented WAN optimization techniques to enhance network performance and reduce costs
Frequently Asked Questions (FAQ’s) For WAN Support Specialist (Wide Area Network Support Specialist)
What is the role of a WAN Support Specialist?
A WAN Support Specialist is responsible for managing, maintaining, and troubleshooting WAN infrastructure to ensure network connectivity, performance, and security.
What are the key skills required for a WAN Support Specialist?
Key skills include proficiency in WAN technologies (MPLS, SD-WAN, WAN optimization), network troubleshooting, and network management.
What are the career prospects for a WAN Support Specialist?
With the increasing adoption of cloud computing and remote work, WAN Support Specialists are in high demand. Career prospects include promotions to Network Engineer, Network Administrator, or IT Manager.
What are the challenges faced by WAN Support Specialists?
WAN Support Specialists face challenges such as managing complex and geographically dispersed WAN infrastructure, ensuring network security, and troubleshooting performance issues.
What are the best practices for WAN Support Specialists?
Best practices include regular network monitoring, proactive maintenance, and documentation of network changes. WAN Support Specialists should also stay updated on the latest WAN technologies and security threats.
What is the salary range for a WAN Support Specialist?
The salary range for a WAN Support Specialist varies depending on experience, skills, and location. According to Indeed, the average salary in the United States is around $75,000 per year.