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Taz Powell
Water Service Dispatcher
Summary
Highly skilled and experienced Water Service Dispatcher with a proven track record of managing a team of dispatchers and responding to over 500 water-related service calls per day. Expertise in using GIS software to locate and prioritize service requests for efficient dispatching. Strong communication and customer service skills. Demonstrated ability to establish and maintain relationships with key stakeholders, including emergency responders, contractors, and customers. Implemented a new work order management system that streamlined dispatching processes and improved response times. Developed and implemented a training program for new dispatchers, ensuring they were proficient in all aspects of the job. Monitored and analyzed water usage patterns to identify potential leaks or other issues. Coordinated with maintenance crews to ensure timely repairs and restoration of water services. Utilized advanced telecommunication systems to communicate effectively with crews in the field.
Education
Bachelor’s Degree
September 2017
Skills
- Advanced dispatching systems
- Communication systems
- Customer service
- Database management
- Emergency response
- GIS mapping
Work Experience
Water Service Dispatcher
- Developed and implemented a training program for new dispatchers, ensuring they were proficient in all aspects of the job
- Monitored and analyzed water usage patterns to identify potential leaks or other issues
- Coordinated with maintenance crews to ensure timely repairs and restoration of water services
- Utilized advanced telecommunication systems to communicate effectively with crews in the field
Water Service Dispatcher
- Managed a team of dispatchers responsible for responding to over 500 waterrelated service calls per day
- Utilized GIS software to locate and prioritize service requests for efficient dispatching
- Established and maintained relationships with key stakeholders, including emergency responders, contractors, and customers
- Implemented a new work order management system that streamlined dispatching processes and improved response times
Accomplishments
- Successfully implemented a new dispatching system that reduced response times by 25% and improved overall operational efficiency.
- Developed and implemented new training protocols for new dispatchers, resulting in a 15% decrease in response time during peak hours.
- Successfully managed and coordinated the dispatch of over 1,000 service calls per month, ensuring timely and effective response.
- Implemented a new mobile dispatching app that enabled dispatchers to access critical information remotely, improving communication and response times.
- Developed and maintained strong relationships with utility contractors and vendors, ensuring timely and reliable service delivery.
Awards
- Recipient of the Water Service Dispatcher of the Year Award for excellence in customer service and technical efficiency.
- Recognized for exceptional teamwork and collaboration in resolving a complex water main break during an emergency.
- Awarded the Governors Safety Award for exemplary performance in adhering to safety protocols and procedures.
- Received the City Council Commendation for outstanding service and dedication to the community during a severe drought.
Certificates
- Certified Water Operator (CWO)
- Certified Public Water Distributor Operator (CPWDO)
- Certified Water Service Distributor (CWSD)
- Cross-Connection Control Inspector (CCI)
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How To Write Resume For Water Service Dispatcher
- Highlight your experience in managing a team of dispatchers and your ability to prioritize and manage multiple tasks in a fast-paced environment.
- Quantify your accomplishments whenever possible, using specific metrics to demonstrate the impact of your work.
- Use keywords that are relevant to the job description, such as “GIS software”, “work order management system”, and “customer service”.
- Proofread your resume carefully for any errors in grammar or spelling.
- Tailor your resume to each specific job you apply for, highlighting the skills and experience that are most relevant to the position.
Essential Experience Highlights for a Strong Water Service Dispatcher Resume
- Managed a team of dispatchers responsible for responding to over 500 water-related service calls per day
- Utilized GIS software to locate and prioritize service requests for efficient dispatching
- Established and maintained relationships with key stakeholders, including emergency responders, contractors, and customers
- Implemented a new work order management system that streamlined dispatching processes and improved response times
- Developed and implemented a training program for new dispatchers, ensuring they were proficient in all aspects of the job
- Monitored and analyzed water usage patterns to identify potential leaks or other issues
- Coordinated with maintenance crews to ensure timely repairs and restoration of water services
Frequently Asked Questions (FAQ’s) For Water Service Dispatcher
What are the key responsibilities of a Water Service Dispatcher?
The key responsibilities of a Water Service Dispatcher include managing a team of dispatchers, responding to water-related service calls, using GIS software to locate and prioritize service requests, establishing and maintaining relationships with key stakeholders, implementing new work order management systems, developing and implementing training programs for new dispatchers, monitoring and analyzing water usage patterns, coordinating with maintenance crews, and utilizing advanced telecommunication systems.
What are the qualifications for a Water Service Dispatcher?
The qualifications for a Water Service Dispatcher typically include a high school diploma or equivalent, experience in a customer service or dispatching role, knowledge of GIS software, and strong communication and interpersonal skills.
What are the career opportunities for a Water Service Dispatcher?
The career opportunities for a Water Service Dispatcher can include promotions to supervisory or management roles, as well as opportunities to specialize in areas such as emergency response or water conservation.
What is the salary range for a Water Service Dispatcher?
The salary range for a Water Service Dispatcher varies depending on experience, location, and employer. According to Salary.com, the average salary for a Water Service Dispatcher in the United States is $55,000 per year.
What are the benefits of working as a Water Service Dispatcher?
The benefits of working as a Water Service Dispatcher can include a competitive salary, benefits package, and the opportunity to make a difference in your community.
What are the challenges of working as a Water Service Dispatcher?
The challenges of working as a Water Service Dispatcher can include working long hours, dealing with difficult customers, and being on call during evenings and weekends.
What is the work environment for a Water Service Dispatcher?
The work environment for a Water Service Dispatcher is typically a call center or office setting. Dispatchers typically work in teams and may be required to work overtime or on weekends.